Frequently Asked Questions

If you cannot find the answer you were looking for below please do not hesitate to contact us using our contact form here:

Q: Where are you based?
A: We are located in the suburb of Earlwood in Sydney, Australia.

Q: Where is your Jewellery made?
A: We make most of our jewellery here in Sydney and in Melbourne. Silver and base metal jewellery listed on our site has been imported from Asia and USA.

Q: Are there any hidden charges like shipping, taxes etc?
A: No. Express postage and packaging are absolutely FREE. GST is included in the displayed price. The listed price is the final price. There are no surprises in the checkout!

Q: Do you offer layby on jewellery purchases?
A: Yes, email us for details

Q: How can i determine my Ring Size
A: Please view our Ring Sizing Help page for some suggestions.

Q: I am buying this for a gift, can you not display your company name?
A: Yes, simply let us know and if required the invoice will be mailed to an alternative address to ensure discretion. Our packaging provides no other clue as to our company name.

Q: How safe are my credit card details?
A: Our website provides 256 bit SSL (Secure Socket Layer) order processing ensuring customer details are absolutely protected during the checkout process.

Q: Can I make a change to one of your listed products?
A: Sure. Most of our products are customisable. If you require a larger/smaller stone or a different material or changes to a design we can most likely accommodate your request.

Q: Can I pick up my jewellery order from your store?
A: As a manufacturer we do not provide a retail shopfront for the dispatch of orders. All orders are shipped free of charge to the customer. This also helps us keep our security & other costs low, and hence our prices, low.

Q: Is my privacy guaranteed?
A: Definitely. Under no circumstances is customer information provided to a third party. Click to view our full Privacy Policy.

Q: How can your prices be so much lower than other jewellers?
A: We are continually working on streamlining and automating all clerical processes and minimising overheads and waste. We also endeavour to use the latest manufacturing techniques and focus on building strong relationships with major suppliers in the industry. These efficiencies/connections provide the cost savings that keep our prices low without ever compromising on quality.