|Angelo & Steph (Melbourne - AUS)
I've always loved online shopping, but my fiance & her family thought it was simply unheard of to buy jewellery over the internet - simply a ridiculous idea with too many risks... I hope my experience below clears things up for anyone thinking this.
I know it's not traditional to buy your own wedding band, but I couldn't bare the thought of my fiance being ripped off at a jewellery store in Melbourne's CBD. Anyway, she did choose the design & style of my ring which is the part that really counts.
I ordered a custom made, men's platinum & gold band with a specific design and received my ring in 5 business days. I was astonished! Pete from Ejeweller also estimated that the ring would be of a particular weight. The ring weighed slightly less than his estimations, so he specially emailed me to say that I'll be receiving a refund on the difference. We were so appreciative of his honesty and great business ethic.
Ejeweller has gone over & beyond my expectations in customer service & quality. I have probably sent Pete in excess of 50 emails asking all sorts of questions. His responses were always polite and very descriptive. I have even received replies at 7:30 at night - and we live in the same time zone! Ejeweller operates in Sydney.
If you are looking for that special ring, I'd highly recommend Ejeweller. Customer service, price, quality & quick turnaround times - hard to beat.
Walk into any jewellery store and have a look around at the pricing. You will be very pleasantly surprised at what Ejeweller can do for you and with superior quality.
I have also had my ring independently valued here in Melbourne - even the jeweller couldn't believe the price I paid - of course I only told her the real price after the evaluation :-)
I now even have my future mother in law enquiring about a few new gold & diamond pieces - I really look forward to doing business with Ejeweller again soon.
Mine and Adam's rings were delivered yesterday. They are perfect. Thank you for all your help. I can’t wait for Adam to read the inscription on his ring on our wedding day. You’ve made our special day even more special. Thanks very much. We’re both delighted they turned out so well.
WERRINGTON NSW 2747
Items Purchased: 111005.1 & 111000
My wedding ring arrived today and is way beyond my expectations. It is truly gorgeous and of the highest quality workmanship.
I was a little apprehensive about purchasing such a special piece of jewellery over the internet, but with your open communication and ease of purchase I was made to feel comfortable at all times.
No question was too difficult for you, nor were my requests for detailed information about sizing and gold quality.
I cannot thank you enough for my beautiful wedding ring and will be singing your praises from here on.
Many, many thanks!!
Item purchased: http://www.ejeweller.com.au/prod8692.htm (in all-white gold)
I received my BLING today! IT IS AWESOME!! It's very heavy -full of 18kt yellow gold- and is of outstanding top quality-the BEST!!
Keep the email vouchers coming and the matching Lay-by option too (these are BIG, BIG, BIG enticements 4 me) !!!
Thrilled to bits!!
Have a great day,
Redland Bay QLD 4165
Just wanted to let you know that I am very pleased with my wedding ring that you created. It turned out exactly as I had imagined it.
Very quick and efficient service at a great price too.
Thank you for your time and patience.
Townsville QLD 4814
I wanted to let you know that my fiancé gave me my engagement ring last night. To say that I am pleased with it would be an understatement! It is so beautiful and exactly what I wanted. I don't think the photos on the website do the design enough justice. I am thrilled!
The sapphire is the perfect colour and the ring just screams 'quality'. I am getting a lot of compliments on it.
We are so glad I chose you to deal with for this important item. I couldn't find anything comparable in jewellery shops either here or online from overseas.
I am really looking forward to receiving the matching band as now I am absolutely sure it will be perfect.
I can't thank you enough for your service, communication and the masterpeice itself!
Richardson ACT 2905
I received my wedding band yesterday and I am absolutely delighted with the ring, it's exactly what I was after! I now just have to wait for the big day when I can wear it permanently!
I also wanted to thank you for the fantastic service and prompt responses to my emails.
I was a bit dubious about ordering and laybying my ring on-line, however now that the process is complete and I have my ring I couldn't be happier. I will continue to browse your website for future purchases and will not hesitate to recommend eJeweller to my family and friends in Melbourne.
Many thanks again
First I wanted to thank you for the engagement ring, when I received it I was very happy with the quality and how the finished product turned out, and my Fiancé Christie loves it, she was momentarily lost for words when she first saw it, and said she never expected a ring that was so nice (fortunately we have similar tastes). Also I really appreciated how informative your website is and the level of service you provide.
Beaconsfield VIC 3807
Thank you for your great customer service & quality of your products. My ring arrived today & I am thrilled with it, it is beautifully crafted & fits perfectly.
I would like to subscribe to your Email Newsletter & will keep your company in mind for any future purchases.
Thanks again for your great service & I am very happy with my ring, it is beautifully made & I will wear it with pride.
We received Casey's Wedding ring yesterday and really love it. Your
ring is of great quality and craftmanship I really appreciate your
professionalism and making an exception to send our ring stateside, it
really means a lot. I am attaching a picture of the ring joined with
mine. I am happy to provide testimonials of your service for your company, should you need it.
Customer Wedding Ring
I just wanted to let you know how happy I am with my ring. It is perfect! I will definately be recommending you to friends and family.
Item Purchased: Custom-made 3-stone princess cut diamond engagement ring
|HI PETER AND STAFF,
ITS ALWAYS A RISK WHEN ENGAGEMENT RINGS ARE PURCHASED AS A SURPRISE.THEY ARE NOT ALWAYS EXACTLY WHAT THE FUTURE BRIDE DREAMS OF.THANK YOU FOR MAKING JESS’S DREAM COME TRUE A PLEASURE TO DO BUSINESS WITH YOU,A FIVE STAR RATING.
Just emailing to say that I received my wedding ring yesterday and it is PERFECT!!!!!!!
I was a bit concerned when ordering the ring to start off with as I don’t normally order anything over the internet just in case you don’t receive it, plus all you had to work on was a picture and it needed to precise to match up with my engagement ring.
I couldn’t fault anything the timing you said it would take to make and be posted was a few days earlier, the quality of the ring and the sizing/width of it was just awesome.
Thank you so much for a great job. :)
I will certainly be referring any of my friends onto your website if they are looking for any jewellery.
Item Purchased: Custom made ladies diamond wedding ring
I just wanted to say the ring has arrived on time. It looks amazing, I just wanted to say thank you for being so patient with my attempts to explain to you what I had in mind. I cannot wait to our wedding day when I get to give this amazing ring to my fiance. Brilliant, thank you !!
Tracey de Casanove
RUNCORN QLD 4113
Item Purchased:Custom made diamond-set gents wedding ring
Thankyou – I received my ring today and it is absolutely stunning. The quality & style is far better than anything I have ever seen in the stores.
Your service is excellent and prompt and I will certainly recommend you to my friends.
111074.1 (customised - all polished finish)
Today I received my wedding ring. It's great! It was actually a
replacement for my lost wedding ring (only ten months old). It's as
good as (or maybe even better) than my original (white gold) ring. The
biggest difference is that my original ring cost almost TEN TIMES as
much as the new one. I wish I'd come to you in the first instance!
I'll certainly be recommending you.
Thanks very much,
GYMEA BAY NSW 2227
Item Purchased: Customer replaced his lost White Gold wedding ring with a Titanium Wedding ring.
I just wanted to say that the ring is perfect - thank you so so much!!!! i am so happy with it.
MAROOCHYDORE QLD 4558
Dear Peter and Staff
Well Mick and I received my Engagement Ring Friday afternoon and oh my god how beautiful it is. Thank you so very very much for our Ring. As you can imagine we were both a little sceptical right up until we had our Ring in our hands but the moment we opened that box and saw my ring, we both had tears of Joy. It was made so beautifully and everything you said in your emails you delivered. As you would be aware there will be a wedding coming up in the next year and we will definitely be coming back for a custom made Wedding Band to go with our Engagement ring. Please do not hesitate to put this on your website for feedback to other potential customers because you and your staff are no doubt in our minds absolutely wonderful.
Once again Thank you for everything and until the next time I'm sure there will be more people who will feel the same way as we do.
Mick & Leigh-ann
Boyne Island Qld
FOLLOW UP EMAIL
Hi Peter & Team
Mick and I just wanted to let you know that we got engaged over the week-end and we also had our ring valued and just wanted to say once again Thank You so much, we were both blown away by our Ring Valuation and were in shock for a day. Peter the ring is everything we wanted and much much more and believe you me will be lovingly cherished every single day of my life.
Mick and Leigh-ann
BOYNE ISLAND QLD
Item Purchased: Click Image for details
we recently bought 2 wedding rings from you after we searched all the jewellers in adelaide and found nothing we liked! I was a little worried to start with buying something so special and expensive over the net, we got the rings yesterday and they are FANTASTIC!!!! much better than the photos show. thank you so much i will be back i have found my new jewellery store thank you so much.
Item Purchased: Click Here
I apologise that I have not contacted you sooner.
I would like to let you know how happy I am with the ring that I ordered from you. It is beautiful. You quoted one week for receipt of the order and it was exactly one week. I definitely will be ordering through you again and will let my friends know about you.
Thank you very much.
Item Purchased: Click Here
Apologies for my late reply.
I did get the rings, on time, as you promised.
Everything was exactly as I expected and as I ordered.
Thank you for your very reliable and professional service.
Naturally we are happily married now and your help made it a very special occasion.
My wife just loves her rings.
Thanks again for your excellent service,
C.W. BOX HILL NSW
Item Purchased: diamond engagement ring and his and hers wedding rings (picture coming soon)
Have received our rings today, and could not be more thrilled!!, the quality is outstanding, and was incredibly nervous before going to pick them up but was releived when i saw the amazing job you have done. The rings are beatiful and the only disappointment is that i have to wait a few months before i can wear them! Your correspondance, and feedback on my orginal design has been excellent throughout the whole process.
Thankyou once again,
Item Purchased:custom made rose gold diamond wedding rings (picture coming soon)
The ring arrived yesterday and it's fantastic. It looks really lovely and matches my engagement ring perfectly.
thanks SO much for getting it here on time.
Many thanks and kind regards
YASS NSW 2582
Item Purchased: custom made wedding ring (picture coming soon)
I just wanted to thank you for my ring which is absolutely stunning and exactly what I was after.
The service and quality of your goods are both outstanding and I will definitely be buying from you again.
QUEENSCLIFF NSW 2096
I would like to take this opportunity to thank you, thank you, thank you!!! I love my ring!! I must say that I had my doubts even to the end as to the quality and authenticity of my wedding ring, even after seeing it. I even rushed out to have it independently valued within the 30 day period, just to make sure!!! How easy a process to order and receive your jewellery, and what a wonderful surprise at valuation!!, I still can’t believe that you can get such quality online, for a handmade item, and in Australia!! Why would you ever pay the overheads in a retail store again? I will be more than happy to recommend you to all my friends and family now and in the future, and if I am ever in the market for an eternity ring, I know where I will be looking first....
WODONGA VIC 3689
Item Purchased (click picture for details)
Thankyou so much for the beautiful ring you have produced for my soon-to-be
fiance and I. It's much more beautiful than the photos and your explanation
gave it credit. Thanks for keeping in touch when I was unsure about
ordering over the net, that was really helpful.
DONCASTER VIC 3108
Item Purchased (click picture for details)
I would like to thank you for the engagement ring that I ordered for my partner. It looks fantastic and he really liked it. I will definately keep an eye out for a suitable wedding band on ejeweller.
CRAFERS SA 5152
Item Purchased (click picture for details)
Just to let you know I received my ring yesterday and I am very happy with it. It’s just lovely & you’ve done a marvellous job.
I will be coming back to you for all of my jewellery from now on.
CAPALABA QLD 4152
Thank you so much for R’s wedding band. We received it yesterday and it is perfect….just what he wanted!
We are thrilled with your service and products and will definitely come back to you in the future.
AMAROO ACT 2914
Thank you soooo much for the rings!! They are gorgeous J. And they are exactly what I had in mind. We received them on Thursday….right on time for mum to see.
Thank you so much for all your patience in replying to my questions through the never ending emails J. The engraving on the wedding band is perfect as well.
Thank you thank you!!
We are now thinking of getting a wedding band for R as well. How long will it take for us to receive the ring if we place an order later this week?
I will email you regarding R’s ring once he chooses a design.
AMAROO ACT 2914
|To The Ejeweller staff.
Thankyou so much for the engagement ring which i ordered, it was perfect ant my now-fiance loves it. We are also needing a wedding ring to suit, could you please send me some ideas to match the engagement ring, some small stones in the band would be nice. Once again thankyou.
We received the wedding ring in time to give it to my husband for our 25th wedding anniversary.
Thank you so much for the prompt postage and all advice regarding this design.
He is thrilled with the ring and so am I and the design is just what we wanted.
We cant thank you enough and for our first experience with buying over the net.
Certainly will use you again and until then we hope you have a successful year with
this wonderful business of yours.
Helen & Prestyn Chatfield
I just wanted to email you a quick thank you. The rings are gorgeous :) Just perfect, we can't wait to exchange them when we get married in a few weeks.
Thanks once again your service and store is brilliant.
Baulkham Hills NSW 2153
|Hi Peter, sorry I have not got back to you as I have been away, I just have to say I really like my new wedding ring..and also the best and easiest transaction with letting me know the progress with your emails, once again thank you ever so much.
South Grafton NSW 2460
Item Purchased (click for details)
I just wanted to send you a quick email to let you know how impressed we have been with your services.
I know I was a very difficult and demanding client yet you handled every one of my requests with patience and excellent service.
The ring arrived safely and was exactly as you described if not better.
I was a little sceptical about making such an important purchase over the internet however your products are of excellent quality, your service was phenomenal and the advice that was given during the selection process was invaluable.
Thank you again for your help! We will definitely be coming back to you for our wedding rings!
Weston NSW 2611
I wish to thank-you for my beautiful ring. Even after reading your testimonials there was still a few doubts about ordering such a special piece of jewellery online.
The ring it self has far exceeded my hopes and wishes. And thank-you very much for your wonderful service, we will definitely come to you for all our jeweller purchases in the future and will promote you to our family and friends.
Blackwall NSW 2256
Item Purchased (click picture for details)
A few weeks ago I had to have my wedding ring of many years cut off for medical reasons and could not find a ring that I liked in any jewellers shops.
Fortunately I found your web site and was spoilt for choice, finally deciding on a yellow & white gold ring.
My husband ordered it and it was with a little trepidation that I awaited its arrival.
My ring arrived today and I am absolutely delighted. I just love it!!
The design and quality are superb, the photograph on the web site does not do it justice and the service we received from you has been excellent.
I would have no hesitation on recommending your company to anyone who is looking for first class service, quality and affordability.
Once again Peter, many thanks and congratulations on a first class product.
R & M F
Pinjarra WA 6208
Item Purchased (click picture for details)
Chris received his watch today - it is absolutely beautiful and he is thrilled! Thank you so much for your excellent service and communication. We would not hesitate to recommend your store to our friends and family.
Just wanted to say thank you for the great service. The communication lines always remained open, delivery was prompt and the ring was excellent quality.
Again - many thanks.
We would like to also let you know that i was so hesitant in ordering such important rings over the internet but with your consistent emails and information i am now comfortale doing business with you any time.
Thank you again
We received the rings on Wednesday and sorry it has taken us until today to get back to you.
We are both VERY HAPPY with the rings. They look fantastic and they match perfectly.
We will pass this information about your website and the fantastic engagement ring and wedding ring that you have made to our family and friends
Thank you again for all your help it has been a great pleasure doing business with you.
T. & S., Nowra NSW
Just writing to thank you for your great patience and assistance with the ring I ordered.
My many emails were always answered very promptly and all my questions answered and great advise given. The result being that I am very pleased with the design and the match with my existing ring (which you hadn't even seen).
I couldn't be happier with my ring or your great service.
I.S., Springwood, NSW
|i have just received my order, and it is far superior to any similar product offered here...............you should advertise better in our area.............your quality is outstanding
thank you...........bill young
Fishkill New York USA
Item Purchased: Bodybuilder Pendant
watch arrived yesterday, Just Perfect! Just wanted to thank you on your excellent customer service, I will certainly be a return customer! Finally found an internet trader I can trust, I will spend the next week showing my friends and recommending they go to your site when they want to make a watch or jewelry purchase!
JO'C Moonee Ponds VIC 3039
I received the watch today and it is absolutely stunning.
Thank you for your outstanding service it is very much appreciated.
I will certainly buy from eJeweller again.
Picked up our rings today and we are very happy with what we ordered, the service and time it took. Must admit to being a little worried about internet shopping, a least i know one place where i'll enjoy shopping.
Thanks again from
Tim & Kylie, Adelaide, South Australia
I just wanted to drop a line and let you know that we received the rings today. We are absolutely thrilled with the look, quality and service that you have provided. The rings look exquisite, they are exactly as we wanted them and the fact that we were kept informed by you as to the progress of our order and that they were shipped quickly has impressed us greatly. In addition, the price charged is about half that of a quote from our local jeweller.
Trying to organise our wedding from a location that is as remote as ours comes with it's own challenges. You have made things a lot easier with your professional service.
We would like to express our deepest thanks for your service, and let you know that we will be recommending your business to anyone that requires a jeweller.
Also, if we can be of any assistance with a testimonial for your prospective customers, please let us know.
Again, many Thanks,
A.B. & M.B. South Hedland W.A.
Don and I would love to thank you for the wonderful customer service, making, and super prompt delivery in the production of our beautiful rings.
We are both extremely happy with the workmanship and the fit,actually we are absolutely delighted with them. Also Peter our thanks for the note of congratulations inclosed with the rings.
Our daughter was also proposed to on the evening (which thankfully she accepted, lovely fellow)and my Grandson is also getting married late 2007. They have both indicated to us they will be heading your way with their purchases.
Meg and Don Thompson
Sunning Stream NSW 2850
Thankyou for your help, your service was very prompt & accommodating to want we wanted. The wedding bands are beautiful, we are very happy with them. We will definitely be revisiting your site for any future jewellery purchases! Our big day is only 2 weeks away.
C.H. Bathurst NSW 2795
The ring arrived on Thursday, and it is amazing , she loves it . , thanks for your prompt service and quality product .I will be sure to do business with you again .
D.D. Geraldton WA 6530
I would like to thank you for all of the assistance and advice that you have given me over too long a period! Of course, neither of us could have expected that my desire for a Raymond Weil watch would lead us on such an adventure.
I suspect you have never had a case where a person orders a special watch for his 60th birthday and then manages to lose it (or have it stolen) within half an hour of putting it on! Thank you in the first place for going to the trouble that you did to find a long French band for Watch No.1. Next, thank you for finding out for me that because I used my ANZ credit card to purchase the watch it was insured for 90 days. Then, thank you for going to the extra trouble of contacting Raymond Weil in Geneva to get me the extra long Raymond Weil band even though the latter required three months to be delivered to you. You are patient!
Like others, I had some trepidation in making this, my most expensive, purchase over the Internet. Your extraordinary customer service was matched only by your wit. Your last e-mail was a gem and has been shown to many of my family members and friends. I repeat it here in case you wish to put this note on your website.
At long last the saga is over! I'm glad you are still as enthusiastic as
when you received the first watch. If you like trivia… [if you don't here it
It took 5 months & 3 days from your first enquiry to get you what you
wanted. (Yes, you were only in your 50's when you embarked on this
Odyssey.) And it required 63 emails in total. Not to mention that an online
jeweller, our watch supplier, a local watchmaker, an innumerate postman,
your honest neighbour from number 9, a restaurateur, the police, Andrew, Jan,
Jorja, the ANZ, VISA, Zurich, Jean, Raymond Weil in Switzerland, and
a cast of thousands all played a part.
So much for the speed and convenience of internet shopping...
Thanks for the offer of a beer, and I may take it up some day. Do you guys
have Victoria Bitter down there?”
Thanks Peter, it has been a delight shopping with you.
Emeritus Professor, Victoria. - November, 2006
I received the ring today, thankyou very much for your help. The quality & service of eJeweller has most definately surpassed my expectations. Very well done!
Mr T.R.J. Manly West QLD 4179
|Thank you Peter, I can't wait.
I also wanted to let you know that I think your customer service is outstanding.
You have made me feel at ease about buying something as important as this over
the internet & dealing with you has felt as if we were face to face in a
jewellers. You never let me down when it came to advising me of any updates &
you always contacted me when you said you would. This has really impressed me &
I will be contacting you later, probably early next year, to arrange my
fiance's wedding ring.
Thank you again & I will be in touch when the rings arrive.
Have a great weekend!
N.W. Crowley Gardens, Kalgoorlie W.A. 6430
Thank you so much for my amazingly beautiful rings!
I received them today & they are more beautiful than I imagined they would be.
I absolutely love them! They suit my engagement ring really well but still allow it
to hold its own.
Thank you again for all of your excellent customer service & communication. You
made my wedding ring purchase an easy transaction. We will definitely be back to
buy my fiancé's wedder.
Thank you also for my gift voucher. I am already recommending you to my family
Until next time...
N.W. Crowley Gardens, Kalgoorlie W.A. 6430
Just to let you know that the Raymond Weil watch arrived this afternoon and it looks perfect. Thank you very much for your prompt and efficient service. I will definitely be recommending the website to friends and colleagues.
Thank you and regards
Mrs M.K. Bellevue Hill, NSW
Not sure if we ever replied to you, our apologies if we have not. Amanda absolutely loves the ring, it is everything she had envisaged; modern, elegant, captivating and unique. It truly has it own presence, she doesn't need to cajole people to comment about it.
Thank you for your openness and honesty, it helped enormously during our indecision about purchasing such a significant item over this medium. We wish you continued success with your business.
Mr B.T. Mackay, QLD.
|Peter, the rings arrived yesterday and have left me very happy. The quality
you and your team have delivered is 1st class. I have no hesitation to use
your service again and will be recommending you to others. Thank you for
making this an enjoyable experience.
Mr G.W. Leinster, W.A.
Just to let you know the necklace arrived and it is absolutely perfect, thank you very much indeed. I will be happy to do business with you again in the very near future.
Good luck !!
Best regards . .
Mr W.A. Lockridge, W.A.
The ring arrived yesterday and it is prefect – thank you!!
We will definitely utilise your company again and recommend it to others,
MS JB Bentleigh East, VIC.
OMG OMG the ring has just arrived and its perfect !!!!!......a perfect fit, its exactly as it looks on the website and I am extremely and pleasantly surprised at the quality, its much heavier than I imagined it to be, I thought it might be flimsy and lightweight but gosh it isnt.
I am so sorry for panicking about waiting for it to arrive. And thank you for the discount vouchers, I shall look forward to ordering another item from you soon.
I picked up the ring this afternoon (Monday). Its perfect!! Better than I imagined it to be! Great work!
I also love the black case it came in and the gift box, very nice!
Thank you so very much for your work and the vouchers!
Coffs Harbour, N.S.W.
|Hi Peter - just a note to say I just adore my ring (Birthday Pressie to myself!)and it fits me perfectly. Thanks for your fantastic service and I will happily recommend you to my friends.
Clayton South, VIC.
My watch arrived safe and sound on Friday last week. I am very happy with my purchase. I would like to say that it has not left my wrist since then, but it is still boxed up and waiting to go under the Christmas tree. These next two months will be long indeed... ;-)
I would like to take this opportunity to thank you for your fantastic service throughout the transaction. Your willingness to provide a competitive price and comprehensive answers to all my questions really made ejeweller the only choice for me. I am very impressed and will be telling my family and friends about your online store.
Thanks again and best regards
Thats great !!! Thanks very much for the upgrade !
No valuation will be required. I appreciate all your correspondance and it has definitely helped me decide whom to purchase through. Great Customer Service !!
I received the package last night.
The ring looks great and the service too. It's almost identical to the one I showed you in the picture so I am happy.
Thanks very much and your Customer Service skills are spot on ! Very easy process to go through for custom made ring !