eJeweller.com.au logoemail: info@ejeweller.com.au fax: 02 9558 0787 Post: PO BOX 368 EARLWOOD NSW 2206 Sydney, Australia

WEDDING RINGS - ENGAGEMENT RINGS - TITANIUM RINGS



30 Day Money-Back Guarantee* + Free Shipping
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About eJeweller.com.au

EJeweller.com.au currently ships within Australia, to USA and New Zealand only. Shipping is FREE but requires a minimum order of $100 in USA and New Zealand.

We are Sydney based jewellery manufacturers & diamond importers bringing you cost savings by offering our jewellery and diamond range directly through our secure online store. The online business model allows us to operate our workshop and offices from modest premises without the need for extravagant jewellery display cabinets, high shopfront rent, and sales staff costs. These efficiencies ultimately benefit you.

Over 70% of the jewellery offered on our website is made by our jewellers. Most of the remainder is bought in from reputable Australian manufacturers. We have accredited experts with decades of combined experience on hand ready, and happy, to answer any question, or allay any concerns you may have.

At eJeweller.com.au we offer excellent quality jewellery, order security, prompt customer service, competitive pricing plus free gift packing and delivery. In addition to this we offer a 30-day Money Back Guarantee* leaving you with NO RISK.

We invite you to browse our EDUCATION section and ask us questions before making any significant purchase. All questions, no matter how trivial they may seem to you, are welcome and will be answered promptly and with courtesy by a qualified member of the team.

Read on to view our Ordering Process, Pricing & Payment Methods, Terms & Conditions, Privacy Policy, Money Back Guarantee & Damaged Goods. If you have any queries or concerns do not hesitate to contact us by email at: info@ejeweller.com.au

Click here to view what our very satisfied customers have to say: TESTIMONIALS

 

Why shop at eJeweller.com.au?

  • Great value & quality
  • Australian owned and operated
  • 30 day money-back guarantee*
  • All workmanship & materials guaranteed.
  • All jewellery is carat stamped (hallmarked).
  • FREE delivery
  • Huge range of exclusive jewellery designs
  • Convenience
  • Discreet packaging
  • Prompt & courteous customer service
  • Secure online shopping
  • We go the extra mile meet customer needs
  • Prices to suit almost any budget
  • Tax-invoice is supplied for all orders.
  • Servicing all parts of Australia.

- Our secure online store offers a simple and easy to use ordering, checkout and payment process with 256-bit encryption of data for your security.
- We add new and unique products regularly, so if you didn't find what you wanted this time round, bookmark us and re-visit soon.

 

Ordering Process

by placing an order you are deemed to have accepted our terms & conditions below.

  • 1. Place your order on our website and receive an instant automated confirmation email.
  • 2. You make payment by your chosen method (if you haven't already done so by credit card or Paypal during the checkout.
  • 3. You receive an email from us ONLY if further information is required, or if we DO NOT receive payment.
  • 4. You receive an email from us that your jewellery & Tax Invoice have been shipped.

Lead-times

We create most items to order. Each product detail page details the production time for that item.

These are the expected production & delivery timelines:

Jewellery Production/Lead Time [production time starts from day after payment is received]
  • All Wedding Rings (not diamond set)- 8-10 business days
  • Plain Gold or Silver Jewellery - 10-12 business days
  • Diamond/Gemstone set or Custom-made Jewellery - 15-18 business days
  • (Urgent orders may be accommodated by request at faster times - please enquire
Delivery Time [Delivery/Postage times are in addition to production times above]
  • NSW, ACT: 1-2 business days
  • VIC, QLD: 2-3 business days
  • SA: 3-4 business days
  • WA, TAS, NT: 4-5 business days
  • New Zealand & USA: 12 business days
  • NB: the above are estimates only. These times can increase for remote locations and during busy seasons.
  • "Business Day" is defined as Monday to Friday except public holidays.

All goods are Jewellery Boxed and delivered free of charge throughout Australia. We deliver using Australia Post's Express Post service. For USA and New Zealand a $100 minimum order applies for free shipping.

Pricing & Payment Methods

Pricing

All prices are shown on this website are in Australian Dollars and are inclusive of GST. (prices are subject to change and in very rare circumstances may need to be amended after order is placed)

Payment Methods

We accept payment for goods by any of the following methods:

  • Credit Card - We accept VISA We accept MasterCard Secure payments enabled by NAB
  • Paypal Express - We accept PayPal


  • Direct Deposit / Electronic Funds Transfer (EFT)

Terms & Conditions

The words 'our' and 'we' below refer to the business 'eJeweller.com.au'.

Each product and its associated price listed on this website should be considered an 'offer to treat'. Placement of an order shall be considered an 'offer' and also an acceptance of these terms & conditions. If we do not reject your order within 48 hours via email, then this shall be considered our acceptance of your offer. Receiving an 'Order Confirmation' page or email is NOT an acceptance of your offer but rather an indication that your order details are in the process of being transmitted to us.

Availability

Every effort is made by eJeweller.com.au to ensure that products advertised on this site are available and are available at the price listed. Availability and price are subject to change at any time. Ejeweller.com.au makes no representations or warranties regarding the accuracy of the data on the website. If we find that you have ordered an item that was incorrectly priced, incorrectly described or no longer available, we will immediately contact you before accepting or processing your order, for your instructions.

Vouchers

Any vouchers used on our website by you are used on the understanding that we may refuse an invalid or expired voucher irrespective of whether our website accepts a voucher's input during the ordering process.

Fraud

Ejeweller.com.au reserves the right to refuse to fulfil orders which it deems likely to be fraudulent or of a high risk nature. Any suspected fraudulent activity will be immediately reported to the authorities.

Copyright

All images, designs and logos and content on this website is the copyright of eJeweller.com.au and/or of the respective owners/content providers and may not be copied or used in any way without our express permission.

Custom Designs

Ejeweller.com.au retains any intellectual property arising from a custom made design irrespective of the level of design input of a customer unless otherwise agreed.

Shipping

All orders are shipped from our premises and delivery is to be to a physical address or PO BOX.

Cancellation

If you would like to cancel your order please do so as early as possible by simply sending an email to info@ejeweller.com.au stating your desire to cancel the order. Include the order number supplied when the order was placed. Items that are special quoted orders, or custom made to your instructions, and all watches will incur a 20% restocking fee if we have commmenced manufacture the goods and/or components have been ordered by us.

General Terms and Conditions

Risk in any goods supplied by eJeweller.com.au shall pass to the customer when goods are delivered to the customer, however, ownership and property in each item of the goods supplied is retained by eJeweller.com.au until payment in full of the purchase price

Guarantee

Refer to our Guarantee Policy.

Privacy

Refer to our Privacy Policy

By placing an order on this website you agree to be bound by all terms and conditions.

Privacy Policy

EJeweller.com.au is committed to Australian privacy legislation in the way it collects, uses, secures and discloses personal information. The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes eJeweller.com.au’s Privacy Policy.

The information we collect

We lawfully collect personal information that is necessary for our business to function and may include:

• Information you provide us when you purchase goods. This information will include your name, address and contact details.
• Information derived from communications between us and you.

The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form, or when you send us email we will record your email address.

How we use your information

We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use your personal information:

• To establish and maintain your relationship as a customer of eJeweller.com.au.
• To provide the products and services you have requested from eJeweller.com.au.
• To administer and manage those products and services.
• To answer your inquiry.
• For marketing by email, specials on products you have shown interest in and only with your explicit prior consent.

If you have requested to be on our mailing list you may at any time decline any further marketing communications. You may also at any time ask to be removed from our mailing list. You are not added to our mailing list simply by sending us an email enquiry.

Access to your personal information

In most cases, you can gain access to the personal information that eJeweller.com.au holds about you, subject to some exceptions allowed by law. If you would like to check or amend your contact details, contact us via email. We will deal with all requests for access to personal information as quickly as possible.

Security

EJeweller.com.au takes all necessary steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored on a secure server and secured file storage. The Internet is not always a secure method of transmitting information. Accordingly, eJeweller.com.au cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorised access or use of that information.

Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website.

Contact Us

If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please contact us at info@ejeweller.com.au

Money Back Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Refunds

If you are not happy with the quality of an item purchased from our site, or you believe that the item received is not exactly as pictured on our online catalogue [note colour representation can vary depending on your monitor's settings], then simply return your purchase in its original condition together with the invoice within 30 days for a full refund of the purchase price less our original postage costs. This return guarantee does not apply if you have changed your mind, if your circumstances have changed, or you ordered the wrong item. It is intended to guarantee the quality of our products and to safeguard the customer against any mistake we may make. Please note refunds will not be given for items that show signs of wear, or are not in their original condition.

Method of Refund

To prevent fraud EJeweller.com.au will refund money via the same method as payment was made to us after the goods are received and checked (around 2 working days).

How to make a return

The return process is simple. Firstly send us an email and then print and fill in the Returns Form below, and return the product in its original condition. We are not responsible for the goods until we have received them.

Returns Information

Please provide us with the information outlined below. The return slip must be cut and sent with the goods.

Damaged Goods

If your goods seem to have been damaged in transit or are otherwise faulty please contact us immediately for full refund or replacement. Send us an email before returning goods.

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RETURN SLIP

Date Goods Received:______________________________

Invoice or Order No.:_____________________________

Reason for return:

________________________________________________

________________________________________________

________________________________________________

________________________________________________

________________________________________________

________________________________________________

________________________________________________

Declaration

I hereby declare that the goods being returned have in no way been
tampered with or interfered with by myself or anyone else to my knowledge:

Sign:_______________________________________________________

Name:_______________________________________________________

Date:_______________________________________________________

What would you like us to do? (please circle)

Replace with another of the same product. --- YES
Refund purchase price less postage. --- YES
As discussed via email. --- YES

Post this slip, your invoice, and the goods to the following address:

EJLR
PO BOX 368
EARLWOOD
NSW 2206


Last update: May 19, 2017
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